Shipping & Returns

Last updated: 14 October 2026

Seller and fulfillment

Goods purchased through trendclone.com are sold by Quanzhou Kecheng Trading Co., Ltd. TrendClone coordinates fulfillment, logistics, shipping and customer support. Full seller details and the applicable contractual terms are available in our Terms & Conditions.

International shipping

We offer international shipping to most countries worldwide. Products may be sourced or prepared after an order is received and may ship from international suppliers or warehouses.

• Processing time: Generally 2–4 business days (Monday–Friday) before shipment. Processing includes order verification, sourcing, supplier coordination, warehouse handling, packaging and preparation for carrier handover.
• Free Shipping: Always free, with no minimum order value. Estimated delivery: 11–22 business days after processing.
• Standard Shipping: €14.99. Free on orders of €200 or more after discounts. Estimated delivery: 7–14 business days after processing.
• Fast Shipping: €29.99. Free on orders of €450 or more after discounts. Estimated delivery: 5–11 business days after processing.
• Shipping costs: Choose your available shipping method at checkout. Business days are Monday–Friday.

These periods are estimates unless expressly guaranteed. Saturdays and Sundays are not counted as business days. Customs processing, public holidays, carrier delays, international transit, peak-season volume, weather and transport disruptions may affect delivery. Mandatory customer rights remain unaffected.

Tracking and separate parcels

Tracking information normally becomes available after processing, carrier handover and registration in the carrier’s tracking system. International tracking may show limited activity during early transit or may update when a parcel reaches the destination country or local delivery network. Missing updates alone do not establish the parcel’s current location.

Items from one order may ship separately because they come from different suppliers or warehouses or become available at different times. You may receive several parcels and tracking numbers. For order or delivery enquiries, contact support@trendclone.com with your order number.

Customs and address details

International shipments may be subject to customs procedures, duties, taxes or other local charges. Responsibility is determined by applicable law and the terms disclosed for the relevant order. Please provide a correct full name, delivery address, postal code and contact details. Address changes may no longer be possible after shipment processing or carrier handover.

Returns and return costs

Return requests are reviewed under the Terms & Conditions and applicable mandatory law. We do not automatically promise an immediate refund or a free return label. Contact support before sending any parcel so that you can receive the correct return address and instructions.

International returns may be expensive, including carrier and customs-related charges. The customer bears return shipping costs where legally permitted and disclosed in the applicable return policy. A free return label is not provided unless expressly agreed or required by applicable law. Return responsibility and shipping risk are determined by applicable law.

Products prepared or customized to individual specifications may be excluded from voluntary return rights where permitted by applicable law. Mandatory rights relating to withdrawal, defective goods, incorrect goods or non-delivery remain unaffected. Preparation after ordering alone does not establish an exclusion of mandatory rights.

Incorrect, damaged or missing goods

Contact support@trendclone.com as soon as reasonably possible with your order number and a description of the issue. Where available, include clear photographs of the product, packaging and shipping label. We will review the circumstances and provide the applicable next steps. Evidence requests do not remove mandatory customer rights.

Cancellation and refunds

You may request cancellation. Once procurement, production, fulfillment or shipment processing has started, it may no longer be operationally possible to stop an order. Mandatory cancellation or withdrawal rights remain unaffected.

Where a refund is approved or required, it may be processed through the original payment method or another agreed method. Processing time may depend on the payment provider, financial institution, return inspection and claim review. Please see our Terms & Conditions for the full provisions.