Terms & Conditions

Last updated: 9 October 2026

1. Scope and contractual seller

These Terms and Conditions govern the use of trendclone.com, the purchase of goods offered through the website, and the related sourcing, fulfillment, logistics, handling and shipping services.

The contractual seller of goods offered through trendclone.com is:

Quanzhou Kecheng Trading Co., Ltd.

• Chinese legal name: 泉州市柯成贸易有限公司
• Unified Social Credit Code: 91350582MAEFQ2PR3D
• Company Type: Limited Liability Company
• Legal Representative: Liao Yun
• Registered Capital: RMB 500,000
• Date of Establishment: 25 March 2025
• Registered Address: Room 1107, Building 7, No. 1113 Shiji Avenue, Jinjiang City, Fujian Province, People’s Republic of China

Hereinafter referred to as the “Seller”.

TrendClone is the trade/service name and online interface used for sourcing coordination, fulfillment, logistics, shipment processing and related customer-service activities connected with orders placed through trendclone.com.

TrendClone is not a separate contractual seller unless expressly stated otherwise.

These Terms apply to all orders placed through trendclone.com and to all related services, including:

• product sourcing coordination
• order processing
• procurement coordination
• warehouse handling
• packaging
• fulfillment
• logistics coordination
• international shipping
• shipment tracking
• return coordination
• customer-service coordination

By placing an order through trendclone.com, the customer agrees to these Terms.

2. Purchase contract and TrendClone’s role

The contractual seller of merchandise purchased through trendclone.com is Quanzhou Kecheng Trading Co., Ltd. The purchase contract is therefore concluded between the Customer and Quanzhou Kecheng Trading Co., Ltd.

TrendClone acts as the fulfillment, logistics, shipping and service interface in connection with the Seller’s operations.

The fact that TrendClone:

• operates the website
• provides order updates
• coordinates fulfillment
• communicates with customers
• arranges shipping
• provides tracking information
• assists with returns
• or provides payment-related technical support

does not create a separate sales contract between the customer and TrendClone.

TrendClone provides operational services connected with the Seller’s orders. These services may include:

• sourcing coordination
• supplier communication
• procurement coordination
• warehouse processing
• picking and packing
• order consolidation
• labeling
• parcel preparation
• fulfillment
• shipping coordination
• tracking administration
• return logistics
• customer-service support
• communication with shipping carriers

TrendClone acts in an operational and logistical capacity.

3. Product information and availability

Products displayed on trendclone.com are offered for sale by the Seller.

Product information may be based on information supplied by:

• manufacturers
• suppliers
• wholesalers
• distributors
• warehouses
• or other commercial partners

Reasonable differences may occur in relation to:

• packaging
• colour
• measurements
• materials
• manufacturing batches
• minor design details

Such differences do not automatically constitute a defect where they are commercially reasonable and do not materially change the product ordered.

Products displayed on trendclone.com may be subject to:

• supplier availability
• production availability
• warehouse availability
• procurement confirmation
• manufacturing time
• logistical capacity

The display of a product as available does not necessarily mean that the product is physically stored in a TrendClone-operated warehouse at the moment the order is placed.

Some products may be sourced or prepared after the order is received.

4. Processing

Orders normally require processing before shipment.

The standard processing period is generally: 2–4 business days (Monday–Friday).

Processing may include:

• order verification
• sourcing
• supplier coordination
• warehouse processing
• packaging
• labeling
• preparation for carrier handover

Processing times are estimates unless expressly guaranteed.

5. Shipping methods and delivery estimates

Standard international shipping typically takes 11–22 business days (Monday–Friday) after the processing period. Saturdays and Sundays are not counted as business days.

Where an alternative shipping method is offered, the estimate shown for the selected method at checkout or on the product page applies. Alternative methods may have estimates of 7–14 or 5–11 business days (Monday–Friday). These shorter estimates do not apply automatically to standard shipping.

These shipping estimates generally apply after the applicable processing period.

Delivery times are estimates and may vary.

Delivery may be affected by circumstances including:

• carrier delays
• customs processing
• international transit
• peak-season volume
• supplier delays
• flight or transport disruptions
• weather conditions
• public holidays
• government measures
• local delivery conditions
• force majeure

TrendClone and the Seller will use commercially reasonable efforts to facilitate delivery but cannot guarantee delivery within an estimated timeframe where delays are caused by circumstances outside reasonable control.

6. Tracking and separate shipments

Tracking information will normally become available once a parcel has been:

• processed
• handed over to the logistics provider
• and registered in the carrier’s tracking system

International shipments may show limited tracking activity during early transit stages.

Tracking may update only once the parcel reaches a destination country or local logistics network.

A temporary absence of tracking updates does not necessarily mean that the shipment has stopped moving.

Products belonging to the same order may be shipped separately. This may occur where:

• products come from different suppliers
• different warehouses are used
• different logistics routes are required
• products become available at different times
• different shipping restrictions apply

Customers may therefore receive multiple parcels and multiple tracking numbers for a single order.

7. Prices and payments

The price payable by the customer will be displayed before completion of the order.

The total amount may include:

• merchandise value
• sourcing costs
• procurement-related costs
• handling costs
• fulfillment costs
• packaging costs
• logistics costs
• shipping fees
• payment-processing related costs
• other disclosed charges

Payments may be processed through payment providers made available through trendclone.com.

Available payment methods may include third-party payment providers such as:

• PayPal
• Klarna
• card processors
• or other supported payment services

Payment processing may be subject to the terms of the relevant payment provider.

Funds received in connection with an order may internally include amounts attributable to:

• product costs
• supplier costs
• fulfillment
• logistics
• packaging
• handling
• shipping
• service costs

Internal commercial allocations between the Seller, suppliers, fulfillment partners and logistics providers do not change the customer’s total purchase price once the order has been completed, unless otherwise agreed.

8. Order confirmations

After an order is successfully placed, an electronic order confirmation may be sent to the email address supplied by the customer.

Customers are responsible for ensuring that:

• their email address is correct
• their mailbox can receive messages
• and spam or junk-mail folders are checked where necessary

Failure of an email provider to display an order confirmation in the primary inbox does not by itself invalidate the order.

9. Cancellation

Customers may request cancellation.

However, once an order has entered:

• procurement
• production
• fulfillment
• warehouse processing
• shipment preparation
• or carrier handover

it may no longer be operationally possible to stop the order.

Where mandatory law gives a customer a statutory cancellation or withdrawal right, such rights remain unaffected.

10. Returns and return costs

Customers wishing to return an item should contact customer support before sending the parcel.

Return instructions will be provided where applicable.

Goods should not be returned to an address without prior confirmation.

Returns may be subject to:

• return shipping costs
• international shipping fees
• handling charges
• customs charges
• import or export expenses
• carrier fees

Where mandatory consumer law requires otherwise, mandatory law prevails.

International return shipping may be expensive. Depending on:

• destination
• parcel size
• parcel weight
• carrier
• customs requirements

international return shipping may result in significant costs.

The customer is responsible for return shipping costs where legally permitted and where the applicable return policy provides for this.

11. Products prepared or customized for an order

Products produced, prepared or customized specifically according to the customer’s requested:

• size
• measurement
• personalization
• configuration
• or individual specification

may be excluded from voluntary return rights where permitted by applicable law.

Mandatory statutory rights relating to defective or incorrect goods remain unaffected.

12. Incorrect, damaged or missing goods

Where a customer believes that an incorrect product has been delivered, the customer should contact customer support as soon as reasonably possible.

Customers may be requested to provide:

• photographs
• videos
• packaging images
• shipping labels
• tracking information
• order information
• identifying product details

These materials may be used to investigate the claim with the relevant:

• warehouse
• supplier
• shipping carrier
• fulfillment partner

Where a parcel or product arrives damaged, customers should document the condition of:

• the external packaging
• shipping label
• internal packaging
• product
• and any visible damage

Additional documentation may reasonably be requested where required for a carrier or warehouse investigation.

Where a customer alleges that goods are missing from a parcel, the Seller or TrendClone may request evidence reasonably necessary to investigate the shipment. This may include:

• parcel photographs
• shipping label photographs
• parcel weight information
• packaging
• video evidence
• carrier documentation
• order information

Requests for evidence do not remove mandatory statutory customer rights.

13. Refund processing

Where a refund is approved, the refund may be issued through the original payment method or another agreed method.

Refund processing times may depend on:

• the payment provider
• financial institution
• return completion
• inspection
• or claim review

TrendClone may assist with the technical or administrative processing of refunds on behalf of the Seller.

14. Customer information and address changes

Customers must provide accurate information when placing an order. This includes:

• full name
• delivery address
• postal code
• city
• country
• email address
• telephone number where required
• selected size
• selected product
• selected variation

The Seller and TrendClone are not responsible for delays caused by inaccurate information supplied by the customer.

Address changes should be requested as soon as possible.

Once the parcel has entered shipment processing or has been transferred to the carrier, an address change may no longer be possible.

15. Customs and logistics providers

International shipments may be subject to customs procedures, import requirements or local regulatory processing.

Where local charges or legal obligations are imposed by authorities in the destination country, responsibility will be determined according to applicable law and the terms disclosed for the relevant order.

Shipments may be handled by third-party logistics providers including, where applicable:

• DHL
• DPD
• Deutsche Post
• local postal operators
• international logistics providers

TrendClone does not control the internal operations of third-party carriers.

16. Customer support

TrendClone may provide customer support relating to:

• order status
• tracking
• shipment updates
• fulfillment
• product coordination
• return instructions
• supplier enquiries
• warehouse enquiries

TrendClone’s customer-service role does not create a separate sales contract.

17. Intellectual property and lawful transactions

All:

• trademarks
• logos
• trade names
• product names
• copyrighted materials
• designs
• and other intellectual-property rights

belong to their respective owners.

Neither the Seller nor TrendClone claims ownership of third-party trademarks unless expressly stated.

The display or description of third-party brands does not by itself imply:

• official dealership status
• authorization
• sponsorship
• endorsement
• affiliation
• partnership

with the relevant trademark owner.

Where authorization is required by applicable law, the Seller is responsible for ensuring that goods may lawfully be offered in the intended market.

The Seller and TrendClone may refuse, cancel, suspend or decline transactions or fulfillment activities where there are reasonable concerns relating to:

• applicable law
• sanctions
• fraud
• intellectual-property rights
• prohibited goods
• payment-provider restrictions
• logistics restrictions
• regulatory requirements

18. Security and fraud checks

Orders may be subject to security or fraud checks.

Additional verification may be requested where:

• transaction information appears inconsistent
• payment risk is identified
• payment providers request verification
• unusual activity is detected

Orders may be delayed while such checks are completed.

19. Responsibility, liability and force majeure

TrendClone is responsible for the fulfillment, logistics and customer-support activities actually undertaken through the TrendClone service.

The contractual sale of merchandise remains a transaction between the customer and Quanzhou Kecheng Trading Co., Ltd.

Nothing in these Terms excludes liability where exclusion is prohibited by mandatory law.

To the extent legally permitted, neither the Seller nor TrendClone shall be responsible for indirect or consequential losses arising solely from events outside reasonable control.

Neither the Seller nor TrendClone shall be responsible for delays or failure caused by circumstances beyond reasonable control. These may include:

• natural disasters
• war
• government action
• border closures
• strikes
• epidemics
• transport interruptions
• carrier failures
• infrastructure failures
• system outages
• customs delays

20. Personal information and electronic communications

Personal information may be processed where necessary for:

• order processing
• fulfillment
• procurement
• shipping
• tracking
• customer communication
• fraud prevention
• return processing
• legal compliance

Further information may be provided in the Privacy Policy available on trendclone.com.

Customers agree to receive transactional communications electronically. These may include:

• order confirmations
• tracking information
• shipping updates
• service notifications
• refund information
• customer-support messages

21. Governing law and changes

The sales relationship with Quanzhou Kecheng Trading Co., Ltd. and the services associated with TrendClone are governed by the laws of the People’s Republic of China, to the extent permitted by applicable law.

Where mandatory consumer laws of another jurisdiction apply and cannot legally be excluded, such mandatory rights remain unaffected.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in effect to the fullest extent permitted by law.

These Terms may be updated from time to time.

The version applicable to an order will generally be the version made available when the order is placed, unless mandatory law requires otherwise.

22. Seller and service details

Seller of Record / Contractual Seller: Quanzhou Kecheng Trading Co., Ltd.

泉州市柯成贸易有限公司

• Unified Social Credit Code: 91350582MAEFQ2PR3D
• Company Type: Limited Liability Company
• Legal Representative: Liao Yun
• Registered Capital: RMB 500,000
• Date of Establishment: 25 March 2025
• Registered Address: Room 1107, Building 7, No. 1113 Shiji Avenue, Jinjiang City, Fujian Province, People’s Republic of China
• Fulfillment / Logistics / Shipping Service Name: TrendClone
• Website: trendclone.com

TrendClone coordinates:

• sourcing
• fulfillment
• packaging
• logistics
• shipment processing
• tracking
• return coordination
• customer-service support

in connection with orders sold by Quanzhou Kecheng Trading Co., Ltd.